The Resource Achieving Competitive Advantage through Quality Management, edited by Marta Peris-Ortiz, José Álvarez-García, Carlos Rueda-Armengot, (electronic resource)

Achieving Competitive Advantage through Quality Management, edited by Marta Peris-Ortiz, José Álvarez-García, Carlos Rueda-Armengot, (electronic resource)

Label
Achieving Competitive Advantage through Quality Management
Title
Achieving Competitive Advantage through Quality Management
Statement of responsibility
edited by Marta Peris-Ortiz, José Álvarez-García, Carlos Rueda-Armengot
Contributor
Editor
Editor
Subject
Language
  • eng
  • eng
Summary
This book examines the ways in which quality management methods, tools, and practices help improve an organization’s performance and achieve sustainable competitive advantages. This volume includes quality techniques and tools such as the EFQM Model, SERVPERF model, E-S-Qual scale and the ISO 9001 certification and provide a wide variety of empirical studies in different economic sectors. In the current economic environment, characterized by economic turmoil and fierce competition, quality management has become a key strategy for organizations to overcome today’s challenges. Organizations benefits from implementing quality management systems by following two approaches. First, they implement quality practices aimed at ensuring customer satisfaction by considering consumer expectations and establishing strategies accordingly. Second, organizations improve processes by establishing efficient and effective process management systems that improve productivity, lower costs, reduce unnecessary expenses, eliminate all non-value added activities, and ultimately maximize excellence and customer satisfaction. Quality management thereby provides tools, techniques, and methods for continuous process improvement in both the professional and academic worlds, which, when implemented by organizations in times of crisis, enable more effective administration of activities undertaken by managers. Containing contributions from various academics and scholars, this new book provides cutting edge research, methods and techniques providing a reference manual for academics, scholars, practitioners and policy-makers
Dewey number
650
http://bibfra.me/vocab/relation/httpidlocgovvocabularyrelatorsedt
  • L4h6w7ZiWSM
  • o2E-HUUUypI
  • Dt9ivZLn4TU
Language note
English
LC call number
HD28-70
Literary form
non fiction
Nature of contents
dictionaries
http://library.link/vocab/relatedWorkOrContributorName
  • Peris-Ortiz, Marta.
  • Álvarez-García, José.
  • Rueda-Armengot, Carlos.
http://library.link/vocab/subjectName
  • Leadership
  • Production management
  • Management
  • Business Strategy/Leadership
  • Operations Management
  • Innovation/Technology Management
Label
Achieving Competitive Advantage through Quality Management, edited by Marta Peris-Ortiz, José Álvarez-García, Carlos Rueda-Armengot, (electronic resource)
Instantiates
Publication
Note
Description based upon print version of record
Bibliography note
Includes bibliographical references at the end of each chapters and index
Carrier category
online resource
Carrier category code
cr
Content category
text
Content type code
txt
Contents
Chapter 1 Benefits of Implementing a System of Quality Management in Spanish Thalassotherapy Centres -- Chapter 2 Quality Certifications as a Hotel Selection Criterion -- Chapter 3 "Q for Tourist Quality" in the Spanish Tourist Sector -- Chapter 4 The ISO 9001 Standard in the Spanish Construction Industry -- Chapter 5 The EFQM Model as an Instrument to Legitimize Organizations -- Chapter 6 Integrated Management Systems -- Chapter 7 Integration of Information in Higher Education Institutions for Quality Evaluation -- Chapter 8 How Communication and Control Processes Improve Quality -- Chapter 9 An Application of the SERVPERF Model in a Sports Centre -- Chapter 10 Experience in Adapting E-S-Qual to Different Sectors or Settings -- Chapter 11 Excellence in Tourism Destinations -- Chapter 12 Tensions Raised by TQM Demand Upon Work Design in Technologically-Controlled Environments -- Chapter 13 The Influence of an Institutional Environment on Quality Management in Hotels -- Chapter 14 A New Paradigm in Planning and Management of Quality Hotel Services.
Dimensions
unknown
Edition
1st ed. 2015.
Extent
1 online resource (312 p.)
Form of item
online
Isbn
9783319172514
Media category
computer
Media type code
c
Other control number
10.1007/978-3-319-17251-4
Specific material designation
remote
System control number
  • (CKB)3710000000436752
  • (EBL)3567449
  • (SSID)ssj0001525160
  • (PQKBManifestationID)11835290
  • (PQKBTitleCode)TC0001525160
  • (PQKBWorkID)11503460
  • (PQKB)11578656
  • (DE-He213)978-3-319-17251-4
  • (MiAaPQ)EBC3567449
  • (EXLCZ)993710000000436752
Label
Achieving Competitive Advantage through Quality Management, edited by Marta Peris-Ortiz, José Álvarez-García, Carlos Rueda-Armengot, (electronic resource)
Publication
Note
Description based upon print version of record
Bibliography note
Includes bibliographical references at the end of each chapters and index
Carrier category
online resource
Carrier category code
cr
Content category
text
Content type code
txt
Contents
Chapter 1 Benefits of Implementing a System of Quality Management in Spanish Thalassotherapy Centres -- Chapter 2 Quality Certifications as a Hotel Selection Criterion -- Chapter 3 "Q for Tourist Quality" in the Spanish Tourist Sector -- Chapter 4 The ISO 9001 Standard in the Spanish Construction Industry -- Chapter 5 The EFQM Model as an Instrument to Legitimize Organizations -- Chapter 6 Integrated Management Systems -- Chapter 7 Integration of Information in Higher Education Institutions for Quality Evaluation -- Chapter 8 How Communication and Control Processes Improve Quality -- Chapter 9 An Application of the SERVPERF Model in a Sports Centre -- Chapter 10 Experience in Adapting E-S-Qual to Different Sectors or Settings -- Chapter 11 Excellence in Tourism Destinations -- Chapter 12 Tensions Raised by TQM Demand Upon Work Design in Technologically-Controlled Environments -- Chapter 13 The Influence of an Institutional Environment on Quality Management in Hotels -- Chapter 14 A New Paradigm in Planning and Management of Quality Hotel Services.
Dimensions
unknown
Edition
1st ed. 2015.
Extent
1 online resource (312 p.)
Form of item
online
Isbn
9783319172514
Media category
computer
Media type code
c
Other control number
10.1007/978-3-319-17251-4
Specific material designation
remote
System control number
  • (CKB)3710000000436752
  • (EBL)3567449
  • (SSID)ssj0001525160
  • (PQKBManifestationID)11835290
  • (PQKBTitleCode)TC0001525160
  • (PQKBWorkID)11503460
  • (PQKB)11578656
  • (DE-He213)978-3-319-17251-4
  • (MiAaPQ)EBC3567449
  • (EXLCZ)993710000000436752

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