The Resource Action-Based Quality Management : Strategy and Tools for Continuous Improvement, edited by Marta Peris-Ortiz, José Álvarez-García, (electronic resource)

Action-Based Quality Management : Strategy and Tools for Continuous Improvement, edited by Marta Peris-Ortiz, José Álvarez-García, (electronic resource)

Label
Action-Based Quality Management : Strategy and Tools for Continuous Improvement
Title
Action-Based Quality Management
Title remainder
Strategy and Tools for Continuous Improvement
Statement of responsibility
edited by Marta Peris-Ortiz, José Álvarez-García
Contributor
Editor
Editor
Subject
Language
  • eng
  • eng
Summary
Featuring case studies from the industrial and tourism sectors, this book provides an interdisciplinary perspective on the effect of total quality management on business and innovation strategies. The principles of Total Quality Management (TQM) have been widely researched and analyzed as an essential tool for businesses to compete in a globalized economy. This book presents the latest research on the applications of TQM across different functions such as customer service, human resources management, and cost control. It demonstrates how the utilization of TQM tools, such as the SERVQUAL model, Eco-Management and Audit Scheme (EMAS), High Involvement Practices (HIWP), and the EFQM excellence model, impacts a firm’s performance, enhances productivity and innovation, and reduces cost, thereby allowing them to compete more effectively in the global market. Building on the extensive literature on the relationship between TQM and business performance, the authors argue that quality acts as a powerful competitive tool that companies should embrace in their corporate strategy. By promoting activities that result in greater efficiency, improved control and management of the organization (internal quality), firms can achieve significant improvement in customer satisfaction, employee satisfaction, social impact and business results (external quality) and exceed expectations in these areas
Dewey number
658.4013
http://bibfra.me/vocab/relation/httpidlocgovvocabularyrelatorsedt
  • L4h6w7ZiWSM
  • o2E-HUUUypI
Language note
English
LC call number
HD28-70
Literary form
non fiction
Nature of contents
dictionaries
http://library.link/vocab/relatedWorkOrContributorName
  • Peris-Ortiz, Marta.
  • Álvarez-García, José.
http://library.link/vocab/subjectName
  • Leadership
  • Production management
  • Management
  • Business Strategy/Leadership
  • Operations Management
  • Innovation/Technology Management
Label
Action-Based Quality Management : Strategy and Tools for Continuous Improvement, edited by Marta Peris-Ortiz, José Álvarez-García, (electronic resource)
Instantiates
Publication
Note
Description based upon print version of record
Bibliography note
Includes bibliographical references at the end of each chapters and index
Carrier category
online resource
Carrier category code
cr
Content category
text
Content type code
txt
Contents
Ch 1 Quality Management and Performance in the Hospitality Sector -- Ch 2 TQM as an Action-Based Management Philosophy -- Ch 3 An Application of SERVQUAL Model in Terms of Chaves -- Ch 4 Management by Process -- Ch 5 Eco-Management and Audit Scheme -- Ch 6 The Use of Information on Quality Related Costs in Portuguese Companies -- Ch 7 Process Approach, Quality Management and Key Business Results -- Ch 8 Quality Management Systems and the use of High Involvement Human Resource Management Practice -- Ch 9 Implementing Multiple Management Systems -- Ch 10 Interdependence and Relationship of the Principles and Practices in Total Quality Management -- Ch 11 Student Perception of Quality in Higher Education Institutions -- Ch 12 A New Methodology Based on Genetic Algorithms to Increase Quality and Performance in Currency Markets
Dimensions
unknown
Edition
1st ed. 2014.
Extent
1 online resource (197 p.)
Form of item
online
Isbn
9783319064536
Media category
computer
Media type code
c
Other control number
10.1007/978-3-319-06453-6
Specific material designation
remote
System control number
  • (CKB)3710000000129302
  • (EBL)1782938
  • (SSID)ssj0001268778
  • (PQKBManifestationID)11697177
  • (PQKBTitleCode)TC0001268778
  • (PQKBWorkID)11267963
  • (PQKB)11741722
  • (MiAaPQ)EBC1782938
  • (DE-He213)978-3-319-06453-6
  • (EXLCZ)993710000000129302
Label
Action-Based Quality Management : Strategy and Tools for Continuous Improvement, edited by Marta Peris-Ortiz, José Álvarez-García, (electronic resource)
Publication
Note
Description based upon print version of record
Bibliography note
Includes bibliographical references at the end of each chapters and index
Carrier category
online resource
Carrier category code
cr
Content category
text
Content type code
txt
Contents
Ch 1 Quality Management and Performance in the Hospitality Sector -- Ch 2 TQM as an Action-Based Management Philosophy -- Ch 3 An Application of SERVQUAL Model in Terms of Chaves -- Ch 4 Management by Process -- Ch 5 Eco-Management and Audit Scheme -- Ch 6 The Use of Information on Quality Related Costs in Portuguese Companies -- Ch 7 Process Approach, Quality Management and Key Business Results -- Ch 8 Quality Management Systems and the use of High Involvement Human Resource Management Practice -- Ch 9 Implementing Multiple Management Systems -- Ch 10 Interdependence and Relationship of the Principles and Practices in Total Quality Management -- Ch 11 Student Perception of Quality in Higher Education Institutions -- Ch 12 A New Methodology Based on Genetic Algorithms to Increase Quality and Performance in Currency Markets
Dimensions
unknown
Edition
1st ed. 2014.
Extent
1 online resource (197 p.)
Form of item
online
Isbn
9783319064536
Media category
computer
Media type code
c
Other control number
10.1007/978-3-319-06453-6
Specific material designation
remote
System control number
  • (CKB)3710000000129302
  • (EBL)1782938
  • (SSID)ssj0001268778
  • (PQKBManifestationID)11697177
  • (PQKBTitleCode)TC0001268778
  • (PQKBWorkID)11267963
  • (PQKB)11741722
  • (MiAaPQ)EBC1782938
  • (DE-He213)978-3-319-06453-6
  • (EXLCZ)993710000000129302

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