The Resource Assessing satisfaction in health and long term care : practical approaches to hearing the voices of consumers, Robert A. Applebaum, Jane K. Straker, Scott M. Geron, (electronic resource)

Assessing satisfaction in health and long term care : practical approaches to hearing the voices of consumers, Robert A. Applebaum, Jane K. Straker, Scott M. Geron, (electronic resource)

Label
Assessing satisfaction in health and long term care : practical approaches to hearing the voices of consumers
Title
Assessing satisfaction in health and long term care
Title remainder
practical approaches to hearing the voices of consumers
Statement of responsibility
Robert A. Applebaum, Jane K. Straker, Scott M. Geron
Contributor
Subject
Genre
Language
  • eng
  • eng
Summary
Drawing from their own research, the authors have created a book that answers the much asked questions about how to access the satisfaction of health and long-term care recipients successfully. Designed to be practical in its application, the book includes many examples of questions and approaches used to access consumer satisfaction. Part 1 provides an overview, in which the authors discuss theories, approaches to measuring consumer satisfaction, and how to implement a consumer data collection strategy. Part II focuses on a broad range of specific areas or settings for assessment including in
Cataloging source
MiAaPQ
Dewey number
  • 362.1
  • 362.6
Index
index present
Language note
English
LC call number
RA399.A1
LC item number
A875 2000
Literary form
non fiction
Nature of contents
  • dictionaries
  • bibliography
http://library.link/vocab/relatedWorkOrContributorDate
1952-
http://library.link/vocab/relatedWorkOrContributorName
  • Applebaum, Robert
  • Geron, Scott
  • Straker, Jane K
http://library.link/vocab/subjectName
  • Patient satisfaction
  • Medical care
Label
Assessing satisfaction in health and long term care : practical approaches to hearing the voices of consumers, Robert A. Applebaum, Jane K. Straker, Scott M. Geron, (electronic resource)
Instantiates
Publication
Note
Description based upon print version of record
Bibliography note
Includes bibliographical references (p. 129-135) and index
Carrier category
online resource
Carrier category code
cr
Content category
text
Content type code
txt
Contents
  • Contents; Acknowledgments; Part I: Examining Consumer Satisfaction: Context and Methods; 1 Why the Growing Interest in Consumer Satisfaction?; 2 Theory of Consumer Satisfaction; 3 Approaches to Measuring Consumer Satisfaction; 4 Implementing a Consumer Data Collection Strategy; Part II: Approaches to Measuring Consumer Satisfaction; 5 Measuring Consumer Satisfaction with In-Home Care; 6 Resident Satisfaction in Nursing Homes and Assisted Living; 7 Measuring Consumer Satisfaction with Health Care; 8 Using Consumer Survey Results: Completing the Quality Cycle
  • Appendix: Selected Internet Resources for Consumer Satisfaction EffortsReferences; Index; A; B; C; D; E; F; G; H; I; J; L; M; N; O; P; Q; R; S; T; V; W
Dimensions
unknown
Extent
1 online resource (153 p.)
Form of item
online
Isbn
9781281806178
Media category
computer
Media type code
c
Specific material designation
remote
System control number
  • (CKB)1000000000704970
  • (EBL)423253
  • (OCoLC)437109633
  • (SSID)ssj0000106693
  • (PQKBManifestationID)11127453
  • (PQKBTitleCode)TC0000106693
  • (PQKBWorkID)10110619
  • (PQKB)11464674
  • (MiAaPQ)EBC423253
  • (EXLCZ)991000000000704970
Label
Assessing satisfaction in health and long term care : practical approaches to hearing the voices of consumers, Robert A. Applebaum, Jane K. Straker, Scott M. Geron, (electronic resource)
Publication
Note
Description based upon print version of record
Bibliography note
Includes bibliographical references (p. 129-135) and index
Carrier category
online resource
Carrier category code
cr
Content category
text
Content type code
txt
Contents
  • Contents; Acknowledgments; Part I: Examining Consumer Satisfaction: Context and Methods; 1 Why the Growing Interest in Consumer Satisfaction?; 2 Theory of Consumer Satisfaction; 3 Approaches to Measuring Consumer Satisfaction; 4 Implementing a Consumer Data Collection Strategy; Part II: Approaches to Measuring Consumer Satisfaction; 5 Measuring Consumer Satisfaction with In-Home Care; 6 Resident Satisfaction in Nursing Homes and Assisted Living; 7 Measuring Consumer Satisfaction with Health Care; 8 Using Consumer Survey Results: Completing the Quality Cycle
  • Appendix: Selected Internet Resources for Consumer Satisfaction EffortsReferences; Index; A; B; C; D; E; F; G; H; I; J; L; M; N; O; P; Q; R; S; T; V; W
Dimensions
unknown
Extent
1 online resource (153 p.)
Form of item
online
Isbn
9781281806178
Media category
computer
Media type code
c
Specific material designation
remote
System control number
  • (CKB)1000000000704970
  • (EBL)423253
  • (OCoLC)437109633
  • (SSID)ssj0000106693
  • (PQKBManifestationID)11127453
  • (PQKBTitleCode)TC0000106693
  • (PQKBWorkID)10110619
  • (PQKB)11464674
  • (MiAaPQ)EBC423253
  • (EXLCZ)991000000000704970

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