The Resource Communicating change : how to win employee support for new business directions, TJ and Sandar Larkin

Communicating change : how to win employee support for new business directions, TJ and Sandar Larkin

Label
Communicating change : how to win employee support for new business directions
Title
Communicating change
Title remainder
how to win employee support for new business directions
Statement of responsibility
TJ and Sandar Larkin
Creator
Contributor
Subject
Language
eng
Summary
  • Any time your company decides to make a major organizational change - whether it's a new emphasis on customer service, quality management, restructuring, or downsizing - your job is to get the message through to your employees, and enlist their support and cooperation. If you don't, the changes you're trying to implement will inevitably create more turmoil than progress. The challenge is how to deliver your message all the way through the ranks. A task made especially difficult when changes you are trying to communicate are unpopular. Now, here's a book that reveals to all managers how to implement important changes and make them work
  • This is not a theoretical book. it's advice from the trenches. Packed with checklists, sample communications, diagrams, surveys, step-by-step guidance. This book evaluates the real-life communication successes and failures experienced by many multinational corporations including: General Motors, Polaroid, Xerox, Hewlett-Packard, British Telecom, GE, and IBM
Cataloging source
DLC
http://library.link/vocab/creatorName
Larkin, TJ
Dewey number
658.4/5
Illustrations
illustrations
Index
index present
LC call number
HF5549.5.C6
LC item number
T15 1994
Literary form
non fiction
Nature of contents
bibliography
http://library.link/vocab/relatedWorkOrContributorName
Larkin, Sandar
http://library.link/vocab/subjectName
  • Communication in personnel management
  • Industrial relations
  • Organizational change
  • Communication
  • Personnel Management
  • Organizational Innovation
Label
Communicating change : how to win employee support for new business directions, TJ and Sandar Larkin
Instantiates
Publication
Bibliography note
Includes bibliographical references and index
Contents
1. Target Supervisors -- 2. Don't Go Directly to the Front Line -- 3. Don't Trickle Down through Middle Management -- 4. Middle Managers: Improving Their Communication -- 5. Communicating Customer Service -- 6. Communicating New Technology -- 7. Communicating a Downsizing -- 8. Communication Training Is Not the Answer -- 9. Making Supervisors Number One Priority -- 10. If It's Not Face-to-Face, It's Not Communication -- 11. Video -- 12. Briefing Meetings -- 13. Company Newspaper -- 14. Suggestion Schemes -- 15. Employee Attitude Surveys -- 16. Putting Your Communication to the Test -- 17. Your Employees Don't Care About the Company -- 18. Communicating Quality: Better or Worse Than Competitor's -- 19. Communicating Quality: Looking In-House -- 20. Communicating Customer Service Performance -- 21. Stop Communicating Values -- 22. If You're the Boss, Communicate Performance -- 23. How to Communicate When Everything Is Uncertain
Dimensions
24 cm.
Extent
xiii, 252 p.
Isbn
9780070364523
Isbn Type
(acid-free paper)
Lccn
93029248
Other physical details
ill.
System control number
  • (CaMWU)u929326-01umb_inst
  • (Sirsi) AIG-7108
  • 02202
  • (OCoLC)28889260
Label
Communicating change : how to win employee support for new business directions, TJ and Sandar Larkin
Publication
Bibliography note
Includes bibliographical references and index
Contents
1. Target Supervisors -- 2. Don't Go Directly to the Front Line -- 3. Don't Trickle Down through Middle Management -- 4. Middle Managers: Improving Their Communication -- 5. Communicating Customer Service -- 6. Communicating New Technology -- 7. Communicating a Downsizing -- 8. Communication Training Is Not the Answer -- 9. Making Supervisors Number One Priority -- 10. If It's Not Face-to-Face, It's Not Communication -- 11. Video -- 12. Briefing Meetings -- 13. Company Newspaper -- 14. Suggestion Schemes -- 15. Employee Attitude Surveys -- 16. Putting Your Communication to the Test -- 17. Your Employees Don't Care About the Company -- 18. Communicating Quality: Better or Worse Than Competitor's -- 19. Communicating Quality: Looking In-House -- 20. Communicating Customer Service Performance -- 21. Stop Communicating Values -- 22. If You're the Boss, Communicate Performance -- 23. How to Communicate When Everything Is Uncertain
Dimensions
24 cm.
Extent
xiii, 252 p.
Isbn
9780070364523
Isbn Type
(acid-free paper)
Lccn
93029248
Other physical details
ill.
System control number
  • (CaMWU)u929326-01umb_inst
  • (Sirsi) AIG-7108
  • 02202
  • (OCoLC)28889260

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