The Resource Electronic engagement : a guide for public sector managers, Dr Peter Chen

Electronic engagement : a guide for public sector managers, Dr Peter Chen

Label
Electronic engagement : a guide for public sector managers
Title
Electronic engagement
Title remainder
a guide for public sector managers
Statement of responsibility
Dr Peter Chen
Title variation
E-engagement
Creator
Author
Subject
Genre
Language
eng
Summary
Over the last twenty years, advanced communication technologies have become pervasive throughout Western society. These technologies have not only revolutionised the delivery of public and private services, they have shaped consumers’ expectations about service quality. This guide (written for managers who have an interest in expanding their approach to public engagement, rather than IT professionals) assesses the value that new communications and computing technology can bring to interactions with a range of potential stakeholders. An engaging, provocative and thorough survey of available technologies and potential applications, this is a ‘must read’ for policy and program practitioners who are considering options for electronic engagement
Member of
Cataloging source
AuAdUSA
http://library.link/vocab/creatorName
Chen, Peter
Dewey number
658.45
Illustrations
illustrations
Index
no index present
Language note
Text in English
Literary form
non fiction
Nature of contents
bibliography
Series statement
  • Open Access e-Books
  • Knowledge Unlatched
  • ANZSOG series
http://library.link/vocab/subjectName
  • Business communication
  • Digital communications
  • Web sites
  • Information resource management
Label
Electronic engagement : a guide for public sector managers, Dr Peter Chen
Instantiates
Publication
Copyright
Carrier category
online resource
Carrier category code
  • cr
  • rdacarrier
Color
multicolored
Content category
text
Content type code
txt
Content type MARC source
rdacontent
Contents
  • 1. Introduction: An Information Age Democracy? -- Who is this Guide For? -- The Challenges of Engagement -- An Expanding Policy Role for Public Sector Managers -- The Information Society and its Implications -- 2. Definitions, Distinctions and Approaches to eEngagement -- eDemocracy: A Conceptual Typology for Public Sector Managers -- eEngagement as a Managerial Activity -- Three Management Approaches -- Active Listening -- Cultivating -- Steering -- Relationship Between the Three Approaches -- eEngagement and Electronic and Online Service Delivery -- eGovernment Catalysts for eEngagement -- Difficulties and Tensions -- The Digital Divide: An Absolute Barrier? -- Nature of the Divide -- Implications of the Divide -- Beyond the 'One Divide' -- 3. Designing the Right Approach -- Key Decisions -- What is the Issue(s)? -- Who is the Audience(s)? -- Consultation versus Collaboration -- Implications of the Continuum -- Reconceptualising Consultation and Collaboration -- Setting Objectives -- Degree of Interactivity -- Choosing the Right Channel(s) -- Concept Development Approach -- Managing Identity Issues -- Desirability of Identification -- Technical Aspects of Identification --
  • 4. Implementation -- Stakeholder Buy-in -- Developing an Engagement Plan -- Managing Technical Implementation -- Determining the Software Feature Set -- Who Governs? Technical, Administrative, or Political -- Make or Buy? -- Do we Need New Tools at All? -- Purchase Point Considerations -- Proprietary versus Open Source -- Low Tech versus High Tech -- Generating Compelling Content -- Compelling Content versus Eyecandy -- Promotion and Recruitment -- Conventional Advertising and Promotional Approaches -- The Power of Social Networking (and its Limitations) -- Managing Risk -- Security -- Moderation -- 5. Concluding the Process -- The Importance of Evaluation -- Approaching Evaluation for eEngagement -- Pitfalls to Avoid -- What to Consider in Effective Assessment -- Closeout Processes -- Document Process and Outcomes -- Feedback -- Feedback Over Time -- No Closeout: The Eternal Community
Dimensions
unknown
Extent
1 online resource (xvii, 102 pages)
Form of item
online
Isbn
9781921313103
Media category
computer
Media MARC source
rdamedia
Media type code
c
Other physical details
illustrations.
Specific material designation
remote
System control number
  • (CKB)2670000000409906
  • (EXLCZ)992670000000409906
Label
Electronic engagement : a guide for public sector managers, Dr Peter Chen
Publication
Copyright
Carrier category
online resource
Carrier category code
  • cr
  • rdacarrier
Color
multicolored
Content category
text
Content type code
txt
Content type MARC source
rdacontent
Contents
  • 1. Introduction: An Information Age Democracy? -- Who is this Guide For? -- The Challenges of Engagement -- An Expanding Policy Role for Public Sector Managers -- The Information Society and its Implications -- 2. Definitions, Distinctions and Approaches to eEngagement -- eDemocracy: A Conceptual Typology for Public Sector Managers -- eEngagement as a Managerial Activity -- Three Management Approaches -- Active Listening -- Cultivating -- Steering -- Relationship Between the Three Approaches -- eEngagement and Electronic and Online Service Delivery -- eGovernment Catalysts for eEngagement -- Difficulties and Tensions -- The Digital Divide: An Absolute Barrier? -- Nature of the Divide -- Implications of the Divide -- Beyond the 'One Divide' -- 3. Designing the Right Approach -- Key Decisions -- What is the Issue(s)? -- Who is the Audience(s)? -- Consultation versus Collaboration -- Implications of the Continuum -- Reconceptualising Consultation and Collaboration -- Setting Objectives -- Degree of Interactivity -- Choosing the Right Channel(s) -- Concept Development Approach -- Managing Identity Issues -- Desirability of Identification -- Technical Aspects of Identification --
  • 4. Implementation -- Stakeholder Buy-in -- Developing an Engagement Plan -- Managing Technical Implementation -- Determining the Software Feature Set -- Who Governs? Technical, Administrative, or Political -- Make or Buy? -- Do we Need New Tools at All? -- Purchase Point Considerations -- Proprietary versus Open Source -- Low Tech versus High Tech -- Generating Compelling Content -- Compelling Content versus Eyecandy -- Promotion and Recruitment -- Conventional Advertising and Promotional Approaches -- The Power of Social Networking (and its Limitations) -- Managing Risk -- Security -- Moderation -- 5. Concluding the Process -- The Importance of Evaluation -- Approaching Evaluation for eEngagement -- Pitfalls to Avoid -- What to Consider in Effective Assessment -- Closeout Processes -- Document Process and Outcomes -- Feedback -- Feedback Over Time -- No Closeout: The Eternal Community
Dimensions
unknown
Extent
1 online resource (xvii, 102 pages)
Form of item
online
Isbn
9781921313103
Media category
computer
Media MARC source
rdamedia
Media type code
c
Other physical details
illustrations.
Specific material designation
remote
System control number
  • (CKB)2670000000409906
  • (EXLCZ)992670000000409906

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