The Resource Emotions in groups, organizations and cultures, edited by Charmine E.J. Ha rtel, Neal M. Ashkanasy, Wilfred J. Zerbe, (electronic resource)

Emotions in groups, organizations and cultures, edited by Charmine E.J. Ha rtel, Neal M. Ashkanasy, Wilfred J. Zerbe, (electronic resource)

Label
Emotions in groups, organizations and cultures
Title
Emotions in groups, organizations and cultures
Statement of responsibility
edited by Charmine E.J. Ha rtel, Neal M. Ashkanasy, Wilfred J. Zerbe
Creator
Contributor
Subject
Genre
Language
  • eng
  • eng
Summary
The study of emotions in organizations is unlocking new and exciting insights into why employees behave as they do in groups, organizations and in different cultural contexts. In this 5th volume of Research on Emotion in Organizations, a collection of the latest work advancing knowledge and practice in these areas is showcased. The readings will appeal to all seeking a better understanding of the social and emotional competencies that help employees thrive in the workplace, the types of emotional self-management strategies employees use in managing emotion work and how the work context affects
Member of
Cataloging source
MiAaPQ
Dewey number
302.35
Illustrations
illustrations
Index
no index present
Language note
English
LC call number
HD58.7
LC item number
.I58434 2009
Literary form
non fiction
http://bibfra.me/vocab/lite/meetingDate
2008
http://bibfra.me/vocab/lite/meetingName
International Conference on Emotions and Organizatiional Life
Nature of contents
  • dictionaries
  • bibliography
http://library.link/vocab/relatedWorkOrContributorDate
  • 1945-
  • 1959-
http://library.link/vocab/relatedWorkOrContributorName
  • Ashkanasy, Neal M.
  • Härtel, Charmine E. J.
  • Zerbe, W. J
Series statement
Research on emotion in organizations,
Series volume
v. 5
http://library.link/vocab/subjectName
  • Decision making
  • Emotions
  • Psychology, Industrial
Label
Emotions in groups, organizations and cultures, edited by Charmine E.J. Ha rtel, Neal M. Ashkanasy, Wilfred J. Zerbe, (electronic resource)
Instantiates
Publication
Note
Description based upon print version of record
Bibliography note
Includes bibliographical references
Carrier category
online resource
Carrier category code
cr
Content category
text
Content type code
txt
Contents
  • Front cover; Emotions in Groups, Organizations and Cultures; Copyright page; Dedications; Contents; List of Contributors; About the editors; Overview; The 2008 ''Emonet'' Conference; The theme of this volume; The chapters; Conclusion; References; Appendix. Conference reviewers; Chapter 1. How can we make sense of emotional and social competencies within organizational settingsquest; Introduction; Competencies: the behavioral approach to emotional intelligence; Making sense of emotional and social competencies within organizational settings: a structure
  • Competencies, personality, and job performanceConclusions; References; Chapter 2. Emotional expression, gender, personality, and workplace appropriate behaviors; Introduction; Methods; Results; Discussion; Summary; References; Chapter 3. Positive work relationships, vitality, and job performance; Introduction; Vitality - defined; High-quality relationships at work; High-quality relationships and employee vitality; Method; Results; Discussion; Conclusion; Note; Acknowledgments; References; Chapter 4. On the directionality of vigor-job Satisfaction Relationships: A Longitudinal Study
  • IntroductionMethod; Results; Discussion; Notes; References; Chapter 5. The secret life of mood: causes and consequences of unconscious affect at work; Introduction; What is unconscious affectquest; Antecedents of unconscious affect; Individual differences; Consequences of unconscious affect; Implications of unconscious affect at work; Conclusion; Note; References; Chapter 6. Emotional deviance and organizational discipline: a study of emotions in grievance arbitration; Introduction; Method; Results; Discussion and conclusions; Notes; References
  • Chapter 7. Emotion work: a study with call center operatorsEmotions in organizations: an overview; Emotion work: understandings; Emotional dissonance and deviance; Emotion work as a process: before, during, and after rendering a service; Self-management strategies; The importance of emotion work for organizations; Call center work; Method; Results; Discussion; Conclusions; References; Chapter 8. Organizational emotional intelligence and performance: an empirical study; Introduction; Hypotheses development; Method; Results; Discussion; Notes; Acknowledgment; References
  • Chapter 9. The role of emotional self-efficacy, emotional intelligence, and affect in workplace incivility and workplace satisfactionIntroduction; A model of workplace functioning; Method; Measures; Results; Discussion; Conclusions; References; Chapter 10. Building positive responses to bullying: establishing the framework; Introduction; The organizational context - establishing the need for a PWE; Building a framework for action; Conclusion; References; Chapter 11. Using an emotion regulation framework to predict the outcomes of emotional labor; Introduction; Emotional labor
  • Emotion regulation
Dimensions
unknown
Extent
1 online resource (359 p.)
Form of item
online
Isbn
9781848556553
Media category
computer
Media type code
c
Specific material designation
remote
System control number
  • (CKB)1000000000790029
  • (EBL)453204
  • (OCoLC)505122889
  • (SSID)ssj0000337142
  • (PQKBManifestationID)11260825
  • (PQKBTitleCode)TC0000337142
  • (PQKBWorkID)10289519
  • (PQKB)11273838
  • (MiAaPQ)EBC453204
  • (EXLCZ)991000000000790029
Label
Emotions in groups, organizations and cultures, edited by Charmine E.J. Ha rtel, Neal M. Ashkanasy, Wilfred J. Zerbe, (electronic resource)
Publication
Note
Description based upon print version of record
Bibliography note
Includes bibliographical references
Carrier category
online resource
Carrier category code
cr
Content category
text
Content type code
txt
Contents
  • Front cover; Emotions in Groups, Organizations and Cultures; Copyright page; Dedications; Contents; List of Contributors; About the editors; Overview; The 2008 ''Emonet'' Conference; The theme of this volume; The chapters; Conclusion; References; Appendix. Conference reviewers; Chapter 1. How can we make sense of emotional and social competencies within organizational settingsquest; Introduction; Competencies: the behavioral approach to emotional intelligence; Making sense of emotional and social competencies within organizational settings: a structure
  • Competencies, personality, and job performanceConclusions; References; Chapter 2. Emotional expression, gender, personality, and workplace appropriate behaviors; Introduction; Methods; Results; Discussion; Summary; References; Chapter 3. Positive work relationships, vitality, and job performance; Introduction; Vitality - defined; High-quality relationships at work; High-quality relationships and employee vitality; Method; Results; Discussion; Conclusion; Note; Acknowledgments; References; Chapter 4. On the directionality of vigor-job Satisfaction Relationships: A Longitudinal Study
  • IntroductionMethod; Results; Discussion; Notes; References; Chapter 5. The secret life of mood: causes and consequences of unconscious affect at work; Introduction; What is unconscious affectquest; Antecedents of unconscious affect; Individual differences; Consequences of unconscious affect; Implications of unconscious affect at work; Conclusion; Note; References; Chapter 6. Emotional deviance and organizational discipline: a study of emotions in grievance arbitration; Introduction; Method; Results; Discussion and conclusions; Notes; References
  • Chapter 7. Emotion work: a study with call center operatorsEmotions in organizations: an overview; Emotion work: understandings; Emotional dissonance and deviance; Emotion work as a process: before, during, and after rendering a service; Self-management strategies; The importance of emotion work for organizations; Call center work; Method; Results; Discussion; Conclusions; References; Chapter 8. Organizational emotional intelligence and performance: an empirical study; Introduction; Hypotheses development; Method; Results; Discussion; Notes; Acknowledgment; References
  • Chapter 9. The role of emotional self-efficacy, emotional intelligence, and affect in workplace incivility and workplace satisfactionIntroduction; A model of workplace functioning; Method; Measures; Results; Discussion; Conclusions; References; Chapter 10. Building positive responses to bullying: establishing the framework; Introduction; The organizational context - establishing the need for a PWE; Building a framework for action; Conclusion; References; Chapter 11. Using an emotion regulation framework to predict the outcomes of emotional labor; Introduction; Emotional labor
  • Emotion regulation
Dimensions
unknown
Extent
1 online resource (359 p.)
Form of item
online
Isbn
9781848556553
Media category
computer
Media type code
c
Specific material designation
remote
System control number
  • (CKB)1000000000790029
  • (EBL)453204
  • (OCoLC)505122889
  • (SSID)ssj0000337142
  • (PQKBManifestationID)11260825
  • (PQKBTitleCode)TC0000337142
  • (PQKBWorkID)10289519
  • (PQKB)11273838
  • (MiAaPQ)EBC453204
  • (EXLCZ)991000000000790029

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