The Resource Individual and organizational perspectives on emotion management and display, edited by Wilfred J. Zerbe, Neal M. Ashkanasy, Charmaine E.J. Härtel, (electronic resource)

Individual and organizational perspectives on emotion management and display, edited by Wilfred J. Zerbe, Neal M. Ashkanasy, Charmaine E.J. Härtel, (electronic resource)

Label
Individual and organizational perspectives on emotion management and display
Title
Individual and organizational perspectives on emotion management and display
Statement of responsibility
edited by Wilfred J. Zerbe, Neal M. Ashkanasy, Charmaine E.J. Härtel
Creator
Contributor
Subject
Genre
Language
  • eng
  • eng
Summary
Provides the latest research on organisational management of the emotions of employees and its effects
Related
Member of
Cataloging source
MiAaPQ
Dewey number
158.7
Index
no index present
Language note
English
LC call number
BF481
LC item number
.I55 2004
Literary form
non fiction
http://bibfra.me/vocab/lite/meetingDate
2004
http://bibfra.me/vocab/lite/meetingName
International Conference on Emotions and Organizational Life
Nature of contents
  • dictionaries
  • bibliography
http://library.link/vocab/relatedWorkOrContributorDate
  • 1945-
  • 1959-
http://library.link/vocab/relatedWorkOrContributorName
  • Zerbe, W. J
  • Ashkanasy, Neal M.
  • Härtel, Charmine E. J.
Series statement
Research on emotion in organizations,
Series volume
v. 2
http://library.link/vocab/subjectName
  • Work
  • Emotions
  • Psychology, Industrial
Label
Individual and organizational perspectives on emotion management and display, edited by Wilfred J. Zerbe, Neal M. Ashkanasy, Charmaine E.J. Härtel, (electronic resource)
Instantiates
Publication
Note
"Chapters ... drawn from the best contributions to the 2004 International Conference on Emotion and Organizational Life held at Birkbeck College, London, complemented by additional, invited chapters"--P. xv
Bibliography note
Includes bibliographical references
Carrier category
online resource
Carrier category code
cr
Content category
text
Content type code
txt
Contents
  • Cover; Individual and Organizational Perspectives on Emotion Management and Display; Contents; About the Editors; List of Contributors; Overview: Individual and Organizational Perspectives on Emotion Management and Display; Emotional Intelligence and Wise Emotion Regulation in the Workplace; The Impact of Emergent Leader's Emotionally Competent Behavior on Team Trust, Communication, Engagement, and Effectiveness; Leadership and the Driving Force of Shame: A Social Constructionist Analysis of Narrative
  • Beneath the Masks: A Critical Incident Focus on the Emotions Experienced in the Worker/Supervisor RelationshipCare in Organizations: A Conceptual Lens to Study Emotions and Capability; Emotional Affects - Developing Understanding of Healthcare Organisation; Cultural Differences in Emotional Labor in Flight Attendants; Emotion Work across Cultures: A Comparison between the United States and Germany; A Conceptual Model of the Effects of Emotional Labor Strategies on Customer Outcomes; Customer Emotions in Service Failure and Recovery Encounters
  • Attribution and Negative Emotion Displays by Service Providers in Problematic Service InteractionsHow to Feel Rationally: Linking Rational Emotive Behavior Therapy with Components of Emotional Intelligence*; About the Authors
Dimensions
unknown
Edition
1st ed.
Extent
1 online resource (355 p.)
Form of item
online
Isbn
9786610642939
Media category
computer
Media type code
c
Specific material designation
remote
System control number
  • (CKB)1000000000349299
  • (EBL)270433
  • (OCoLC)476004051
  • (SSID)ssj0000178421
  • (PQKBManifestationID)11165276
  • (PQKBTitleCode)TC0000178421
  • (PQKBWorkID)10221435
  • (PQKB)11072176
  • (MiAaPQ)EBC270433
  • (EXLCZ)991000000000349299
Label
Individual and organizational perspectives on emotion management and display, edited by Wilfred J. Zerbe, Neal M. Ashkanasy, Charmaine E.J. Härtel, (electronic resource)
Publication
Note
"Chapters ... drawn from the best contributions to the 2004 International Conference on Emotion and Organizational Life held at Birkbeck College, London, complemented by additional, invited chapters"--P. xv
Bibliography note
Includes bibliographical references
Carrier category
online resource
Carrier category code
cr
Content category
text
Content type code
txt
Contents
  • Cover; Individual and Organizational Perspectives on Emotion Management and Display; Contents; About the Editors; List of Contributors; Overview: Individual and Organizational Perspectives on Emotion Management and Display; Emotional Intelligence and Wise Emotion Regulation in the Workplace; The Impact of Emergent Leader's Emotionally Competent Behavior on Team Trust, Communication, Engagement, and Effectiveness; Leadership and the Driving Force of Shame: A Social Constructionist Analysis of Narrative
  • Beneath the Masks: A Critical Incident Focus on the Emotions Experienced in the Worker/Supervisor RelationshipCare in Organizations: A Conceptual Lens to Study Emotions and Capability; Emotional Affects - Developing Understanding of Healthcare Organisation; Cultural Differences in Emotional Labor in Flight Attendants; Emotion Work across Cultures: A Comparison between the United States and Germany; A Conceptual Model of the Effects of Emotional Labor Strategies on Customer Outcomes; Customer Emotions in Service Failure and Recovery Encounters
  • Attribution and Negative Emotion Displays by Service Providers in Problematic Service InteractionsHow to Feel Rationally: Linking Rational Emotive Behavior Therapy with Components of Emotional Intelligence*; About the Authors
Dimensions
unknown
Edition
1st ed.
Extent
1 online resource (355 p.)
Form of item
online
Isbn
9786610642939
Media category
computer
Media type code
c
Specific material designation
remote
System control number
  • (CKB)1000000000349299
  • (EBL)270433
  • (OCoLC)476004051
  • (SSID)ssj0000178421
  • (PQKBManifestationID)11165276
  • (PQKBTitleCode)TC0000178421
  • (PQKBWorkID)10221435
  • (PQKB)11072176
  • (MiAaPQ)EBC270433
  • (EXLCZ)991000000000349299

Library Locations

  • Albert D. Cohen Management LibraryBorrow it
    181 Freedman Crescent, Winnipeg, MB, R3T 5V4, CA
    49.807878 -97.129961
  • Architecture/Fine Arts LibraryBorrow it
    84 Curry Place, Winnipeg, MB, CA
    49.807716 -97.136226
  • Archives and Special CollectionsBorrow it
    25 Chancellors Circle (Elizabeth Dafoe Library), Room 330, Winnipeg, MB, R3T 2N2, CA
    49.809961 -97.131878
  • Bibliothèque Alfred-Monnin (Université de Saint-Boniface)Borrow it
    200, avenue de la Cathédrale, Local 2110, Winnipeg, MB, R2H 0H7, CA
    49.888861 -97.119735
  • Bill Larson Library (Grace Hospital)Borrow it
    300 Booth Drive, G-227, Winnipeg, MB, R3J 3M7, CA
    49.882400 -97.276436
  • Carolyn Sifton - Helene Fuld Library (St. Boniface General Hospital)Borrow it
    409 Tache Avenue, Winnipeg, MB, R2H 2A6, CA
    49.883388 -97.126050
  • Concordia Hospital LibraryBorrow it
    1095 Concordia Avenue, Winnipeg, MB, R2K 3S8, CA
    49.913252 -97.064683
  • Donald W. Craik Engineering LibraryBorrow it
    75B Chancellors Circle (Engineering Building E3), Room 361, Winnipeg, MB, R3T 2N2, CA
    49.809053 -97.133292
  • E.K. Williams Law LibraryBorrow it
    224 Dysart Road, Winnipeg, MB, R3T 5V4, CA
    49.811829 -97.131017
  • Eckhardt-Gramatté Music LibraryBorrow it
    136 Dafoe Road (Taché Arts Complex), Room 257, Winnipeg, MB, R3T 2N2, CA
    49.807964 -97.132222
  • Elizabeth Dafoe LibraryBorrow it
    25 Chancellors Circle, Winnipeg, MB, R3T 2N2, CA
    49.809961 -97.131878
  • Fr. H. Drake Library (St. Paul's College)Borrow it
    70 Dysart Road, Winnipeg, MB, R3T 2M6, CA
    49.810605 -97.138184
  • J.W. Crane Memorial Library (Deer Lodge Centre)Borrow it
    2109 Portage Avenue, Winnipeg, MB, R3J 0L3, CA
    49.878000 -97.235520
  • Libraries Annex (not open to the public; please see web page for details)Borrow it
    25 Chancellors Circle (in the Elizabeth Dafoe Library), Winnipeg, MB, R3T 2N2, CA
    49.809961 -97.131878
  • Neil John Maclean Health Sciences LibraryBorrow it
    727 McDermot Avenue (Brodie Centre), 200 Level, Winnipeg, MB, R3E 3P5, CA
    49.903563 -97.160554
  • Sciences and Technology LibraryBorrow it
    186 Dysart Road, Winnipeg, MB, R3T 2M8, CA
    49.811526 -97.133257
  • Seven Oaks General Hospital LibraryBorrow it
    2300 McPhillips Street, Winnipeg, MB, R2V 3M3, CA
    49.955177 -97.148865
  • Sister St. Odilon Library (Misericordia Health Centre)Borrow it
    99 Cornish Avenue, Winnipeg, MB, R3C 1A2, CA
    49.879592 -97.160425
  • St. John's College LibraryBorrow it
    92 Dysart Road, Winnipeg, MB, R3T 2M5, CA
    49.811242 -97.137156
  • Victoria General Hospital LibraryBorrow it
    2340 Pembina Highway, Winnipeg, MB, R3T 2E8, CA
    49.806755 -97.152739
  • William R Newman Library (Agriculture)Borrow it
    66 Dafoe Road, Winnipeg, MB, R3T 2R3, CA
    49.806936 -97.135525
Processing Feedback ...