The Resource Individual sources, dynamics, and expressions of emotion, Vol. 9, edited by Wilfred J. Zerbe, Neal M. Ashkanasy, Charmine E.J. Härtel, (electronic resource)

Individual sources, dynamics, and expressions of emotion, Vol. 9, edited by Wilfred J. Zerbe, Neal M. Ashkanasy, Charmine E.J. Härtel, (electronic resource)

Label
Individual sources, dynamics, and expressions of emotion, Vol. 9
Title
Individual sources, dynamics, and expressions of emotion
Title number
Vol. 9
Statement of responsibility
edited by Wilfred J. Zerbe, Neal M. Ashkanasy, Charmine E.J. Härtel
Contributor
Subject
Genre
Language
  • eng
  • eng
Summary
Research on Emotion in Organizations is the publication of the Emonet listserv http://www.emotionsnet.org, which hosts the biennial International Conference on Emotion and Worklife. Chapters in the series include a selection of peer-reviewed papers from the conference, together with invited chapters by leading scholars in the field of emotion in organizational settings
Member of
Cataloging source
MiAaPQ
Dewey number
302.35000000000002
Illustrations
illustrations
Index
no index present
Language note
English
LC call number
BF531
LC item number
.I53 2013
Literary form
non fiction
Nature of contents
  • dictionaries
  • bibliography
http://library.link/vocab/relatedWorkOrContributorDate
  • 1945-
  • 1959-
http://library.link/vocab/relatedWorkOrContributorName
  • Zerbe, W. J
  • Ashkanasy, Neal M.
  • Härtel, Charmine E. J.
Series statement
  • Research on emotion in organizations,
  • Research on Emotion in Organizations
Series volume
  • v. 9
  • v.9
http://library.link/vocab/subjectName
Emotions
Label
Individual sources, dynamics, and expressions of emotion, Vol. 9, edited by Wilfred J. Zerbe, Neal M. Ashkanasy, Charmine E.J. Härtel, (electronic resource)
Instantiates
Publication
Note
Description based upon print version of record
Bibliography note
Includes bibliographical references
Carrier category
online resource
Carrier category code
cr
Content category
text
Content type code
txt
Contents
  • FRONT COVER; INDIVIDUAL SOURCES, DYNAMICS, AND EXPRESSIONS OF EMOTION; COPYRIGHT PAGE; CONTENTS; LIST OF CONTRIBUTORS; ABOUT THE EDITORS; CHAPTER 1 INDIVIDUAL SOURCES, DYNAMICS, AND EXPRESSIONS OF EMOTION; THE 2012 EMONET CONFERENCE; THE CHAPTERS; REFERENCES; SOURCES OF EMOTIONS IN THE WORKPLACE; CHAPTER 2 ROOT CAUSES OF POSITIVE EMOTION AT WORK; INTRODUCTION; METHOD; RESULTS; DISCUSSION; ACKNOWLEDGMENT; REFERENCES; CHAPTER 3 EMOTIONAL REGULATION AND IDEATION; INTRODUCTION; METHOD; RESULTS; DISCUSSION; NOTES; REFERENCES
  • CHAPTER 4 SYMPATHY AND ANGER: THE ROLE OF ATTRIBUTIONS IN EMOTIONAL RESPONSES TO ABUSIVE SUPERVISIONINTRODUCTION; A RESEARCH MODEL: ATTRIBUTIONAL PATHS IN EXPERIENCES OF ABUSIVE SUPERVISION; ATTRIBUTION SHIFT; SYMPATHY OF RECIPIENTS OF ABUSIVE SUPERVISION; CONSEQUENCES OF SYMPATHY; DISCUSSION AND CONCLUSION; REFERENCES; CHAPTER 5 PUTTING THE EMOTION BACK: EXPLORING THE ROLE OF EMOTION IN DISENGAGEMENT; INTRODUCTION; CURRENT THINKING; METHOD; FINDINGS; DISCUSSION; CONCLUSIONS; REFERENCES; CHAPTER 6 THE ARM MODEL TO DEVELOP EMOTION-RELATED ABILITIES (ABILITY EI); INTRODUCTION; CONCLUSION; NOTES
  • REFERENCESDYNAMICS OF EMOTIONS IN THE WORKPLACE; CHAPTER 7 A THEORETICAL EXAMINATION OF MIXED GROUP MOOD: THE CONSTRUCT AND ITS PERFORMANCE CONSEQUENCES; INTRODUCTION; THE CONSTRUCT OF MIXED GROUP MOOD; THE FACETS OF MIXED GROUP MOOD; MIXED GROUP MOOD AND GROUP PERFORMANCE: THEORETICAL BACKGROUND; PERFORMANCE EFFECTS OF THE FACETS OF MIXED GROUP MOOD; DISCUSSION; NOTES; ACKNOWLEDGEMENTS; REFERENCES; CHAPTER 8 PICTURES OF FACIAL AFFECT-ULM (PFA-U): A NEW FACS-BASED SET OF PICTURES FOR BASIC EMOTIONS; INTRODUCTION; DEVELOPMENT OF THE PICTURE MATERIAL; RESULTS; DISCUSSION; ACKNOWLEDGMENTS
  • REFERENCESCHAPTER 9 SERVICE EMPLOYEES' TRAIT AUTHENTICITY AND CUSTOMER SATISFACTION; INTRODUCTION; METHOD; RESULTS; DISCUSSION; REFERENCES; CHAPTER 10 EMOTIONAL LABOUR AND ITS CONSEQUENCES: THE MODERATING EFFECT OF EMOTIONAL INTELLIGENCE; INTRODUCTION; HYPOTHESES FORMATION; METHOD; ANALYSES AND RESULTS; DISCUSSION; REFERENCES; CHAPTER 11 LAGGED INFLUENCES OF CUSTOMER MISTREATMENT ON EMPLOYEE MOOD: MODERATING ROLES OF MALADAPTIVE EMOTION REGULATION STRATEGIES; INTRODUCTION; THEORETICAL BACKGROUND; HYPOTHESES DEVELOPMENT; METHODS; RESULTS; DISCUSSION; REFERENCES
  • EXPRESSION OF EMOTIONS IN THE WORKPLACECHAPTER 12 BRIEF EMOTIONAL VOCAL EXPRESSIONS: PROXIES FOR DECISION MAKING IN EMERGENCY CALLS?; INTRODUCTION; METHOD; RESULTS; DISCUSSION; IMPLICATIONS; FUTURE RESEARCH; NOTES; REFERENCES; CHAPTER 13 ''MY BOSS IS PROBABLY THE DEVIL!'' EXPLORING EMPLOYEES' ONLINE VENTS; INTRODUCTION; METHOD; RESULTS; DISCUSSION; ACKNOWLEDGMENT; REFERENCES; CHAPTER 14 AFFECTIVE DISPLAYS IN E-MAIL COMMUNICATION: EVIDENCE FROM THE LAB AND THE FIELD; EMOTIONS IN THE VIRTUAL ENVIRONMENT; STUDY 1 - FIELD DATA OBSERVATION STUDY; METHOD; MEASURES; RESULTS; STUDY 1 - DISCUSSION
  • STUDY 2 - EXPERIMENTAL MANIPULATION STUDY
Dimensions
unknown
Edition
1st ed.
Extent
1 online resource (358 p.)
Form of item
online
Isbn
9781781908891
Media category
computer
Media type code
c
Specific material designation
remote
System control number
  • (CKB)2550000001110268
  • (EBL)1341910
  • (OCoLC)858451191
  • (SSID)ssj0001054610
  • (PQKBManifestationID)11579339
  • (PQKBTitleCode)TC0001054610
  • (PQKBWorkID)11145760
  • (PQKB)10563108
  • (MiAaPQ)EBC1341910
  • (EXLCZ)992550000001110268
Label
Individual sources, dynamics, and expressions of emotion, Vol. 9, edited by Wilfred J. Zerbe, Neal M. Ashkanasy, Charmine E.J. Härtel, (electronic resource)
Publication
Note
Description based upon print version of record
Bibliography note
Includes bibliographical references
Carrier category
online resource
Carrier category code
cr
Content category
text
Content type code
txt
Contents
  • FRONT COVER; INDIVIDUAL SOURCES, DYNAMICS, AND EXPRESSIONS OF EMOTION; COPYRIGHT PAGE; CONTENTS; LIST OF CONTRIBUTORS; ABOUT THE EDITORS; CHAPTER 1 INDIVIDUAL SOURCES, DYNAMICS, AND EXPRESSIONS OF EMOTION; THE 2012 EMONET CONFERENCE; THE CHAPTERS; REFERENCES; SOURCES OF EMOTIONS IN THE WORKPLACE; CHAPTER 2 ROOT CAUSES OF POSITIVE EMOTION AT WORK; INTRODUCTION; METHOD; RESULTS; DISCUSSION; ACKNOWLEDGMENT; REFERENCES; CHAPTER 3 EMOTIONAL REGULATION AND IDEATION; INTRODUCTION; METHOD; RESULTS; DISCUSSION; NOTES; REFERENCES
  • CHAPTER 4 SYMPATHY AND ANGER: THE ROLE OF ATTRIBUTIONS IN EMOTIONAL RESPONSES TO ABUSIVE SUPERVISIONINTRODUCTION; A RESEARCH MODEL: ATTRIBUTIONAL PATHS IN EXPERIENCES OF ABUSIVE SUPERVISION; ATTRIBUTION SHIFT; SYMPATHY OF RECIPIENTS OF ABUSIVE SUPERVISION; CONSEQUENCES OF SYMPATHY; DISCUSSION AND CONCLUSION; REFERENCES; CHAPTER 5 PUTTING THE EMOTION BACK: EXPLORING THE ROLE OF EMOTION IN DISENGAGEMENT; INTRODUCTION; CURRENT THINKING; METHOD; FINDINGS; DISCUSSION; CONCLUSIONS; REFERENCES; CHAPTER 6 THE ARM MODEL TO DEVELOP EMOTION-RELATED ABILITIES (ABILITY EI); INTRODUCTION; CONCLUSION; NOTES
  • REFERENCESDYNAMICS OF EMOTIONS IN THE WORKPLACE; CHAPTER 7 A THEORETICAL EXAMINATION OF MIXED GROUP MOOD: THE CONSTRUCT AND ITS PERFORMANCE CONSEQUENCES; INTRODUCTION; THE CONSTRUCT OF MIXED GROUP MOOD; THE FACETS OF MIXED GROUP MOOD; MIXED GROUP MOOD AND GROUP PERFORMANCE: THEORETICAL BACKGROUND; PERFORMANCE EFFECTS OF THE FACETS OF MIXED GROUP MOOD; DISCUSSION; NOTES; ACKNOWLEDGEMENTS; REFERENCES; CHAPTER 8 PICTURES OF FACIAL AFFECT-ULM (PFA-U): A NEW FACS-BASED SET OF PICTURES FOR BASIC EMOTIONS; INTRODUCTION; DEVELOPMENT OF THE PICTURE MATERIAL; RESULTS; DISCUSSION; ACKNOWLEDGMENTS
  • REFERENCESCHAPTER 9 SERVICE EMPLOYEES' TRAIT AUTHENTICITY AND CUSTOMER SATISFACTION; INTRODUCTION; METHOD; RESULTS; DISCUSSION; REFERENCES; CHAPTER 10 EMOTIONAL LABOUR AND ITS CONSEQUENCES: THE MODERATING EFFECT OF EMOTIONAL INTELLIGENCE; INTRODUCTION; HYPOTHESES FORMATION; METHOD; ANALYSES AND RESULTS; DISCUSSION; REFERENCES; CHAPTER 11 LAGGED INFLUENCES OF CUSTOMER MISTREATMENT ON EMPLOYEE MOOD: MODERATING ROLES OF MALADAPTIVE EMOTION REGULATION STRATEGIES; INTRODUCTION; THEORETICAL BACKGROUND; HYPOTHESES DEVELOPMENT; METHODS; RESULTS; DISCUSSION; REFERENCES
  • EXPRESSION OF EMOTIONS IN THE WORKPLACECHAPTER 12 BRIEF EMOTIONAL VOCAL EXPRESSIONS: PROXIES FOR DECISION MAKING IN EMERGENCY CALLS?; INTRODUCTION; METHOD; RESULTS; DISCUSSION; IMPLICATIONS; FUTURE RESEARCH; NOTES; REFERENCES; CHAPTER 13 ''MY BOSS IS PROBABLY THE DEVIL!'' EXPLORING EMPLOYEES' ONLINE VENTS; INTRODUCTION; METHOD; RESULTS; DISCUSSION; ACKNOWLEDGMENT; REFERENCES; CHAPTER 14 AFFECTIVE DISPLAYS IN E-MAIL COMMUNICATION: EVIDENCE FROM THE LAB AND THE FIELD; EMOTIONS IN THE VIRTUAL ENVIRONMENT; STUDY 1 - FIELD DATA OBSERVATION STUDY; METHOD; MEASURES; RESULTS; STUDY 1 - DISCUSSION
  • STUDY 2 - EXPERIMENTAL MANIPULATION STUDY
Dimensions
unknown
Edition
1st ed.
Extent
1 online resource (358 p.)
Form of item
online
Isbn
9781781908891
Media category
computer
Media type code
c
Specific material designation
remote
System control number
  • (CKB)2550000001110268
  • (EBL)1341910
  • (OCoLC)858451191
  • (SSID)ssj0001054610
  • (PQKBManifestationID)11579339
  • (PQKBTitleCode)TC0001054610
  • (PQKBWorkID)11145760
  • (PQKB)10563108
  • (MiAaPQ)EBC1341910
  • (EXLCZ)992550000001110268

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