The Resource Mistreatment in organizations, Vol. 13, edited by Pamela L. Perrewe, Jonathan R. B. Halbesleben, Christopher C. Rosen, (electronic resource)

Mistreatment in organizations, Vol. 13, edited by Pamela L. Perrewe, Jonathan R. B. Halbesleben, Christopher C. Rosen, (electronic resource)

Label
Mistreatment in organizations, Vol. 13
Title
Mistreatment in organizations
Title number
Vol. 13
Statement of responsibility
edited by Pamela L. Perrewe, Jonathan R. B. Halbesleben, Christopher C. Rosen
Contributor
Editor
Subject
Genre
Language
  • eng
  • eng
Summary
Volume 13 of Research in Occupational Stress and Well Being is focused on mistreatment in organizations. Mistreatment can be damaging to the individual as well as to the organization. This volume includes critical topics on customer mistreatment, aggression in the workplace, incivility, and workplace ostracism
Member of
Cataloging source
MiAaPQ
Dewey number
  • 155.9042
  • 158.7
Index
no index present
Language note
English
LC call number
BF335
LC item number
.M578 2015
Literary form
non fiction
Nature of contents
  • dictionaries
  • bibliography
http://library.link/vocab/relatedWorkOrContributorName
  • Perrewe, Pamela L.
  • Halbesleben, Jonathan R. B.
  • Rosen, Christopher C.
Series statement
Research in Occupational Stress and Well Being,
Series volume
Volume 13
http://library.link/vocab/subjectName
  • Adjustment (Psychology)
  • Industrial relations
  • Stress management
  • Work
  • Work environment
Label
Mistreatment in organizations, Vol. 13, edited by Pamela L. Perrewe, Jonathan R. B. Halbesleben, Christopher C. Rosen, (electronic resource)
Instantiates
Publication
Copyright
Note
Description based upon print version of record
Bibliography note
Includes bibliographical references at the end of each chapters
Carrier category
online resource
Carrier category code
cr
Content category
text
Content type code
txt
Contents
  • Front Cover; Mistreatment in Organizations; Copyright page; Contents; List of Contributors; Editorial Advisory Board; Overview; Can I Help You? Employee Prosocial Rule Breaking as a Response to Organizational Mistreatment of Customers; Prosocial Rule Breaking; Customers in the Organizational Literature; Third-Party Justice; Organizational Unfairness and Customer-Directed Prosocial Rule Breaking; Employee Characteristics; Justice Sensitivity; Moral Identity; Empathy; Customer Characteristics; Customer Similarity to the Employee; Customer's Response to Unfairness
  • Customer Contribution/Co-CreationSituational Characteristics; Workgroup Structure; Workgroup Service Climate; Supervisor Support; Conclusion; Acknowledgment; References; Customer Mistreatment: A Review of Conceptualizations and a Multilevel Theoretical Model; Conceptualizing Customer Mistreatment; Customer Mistreatment as Interactional Injustice; Customer Mistreatment as an Affective Work Event; Customer Mistreatment as a Signal of Goal Failure; Customer Mistreatment as a Resource-Depleting Event; Concluding Comments on Conceptualizations of Customer Mistreatment
  • A Multilevel Model of Customer MistreatmentService Encounter-Level Customer Mistreatment versus Individual-Level Customer Mistreatment; Service Encounter-Level Customer Mistreatment - Antecedents; Employee States as Distal Antecedents; Service Encounter Quality and Customer States as Proximal Antecedents; Service Encounter-Level Customer Mistreatment - Outcomes; Psychological Responses; Affective Criteria as Distal Outcomes; Behavioral Criteria as Distal Outcomes; Distal Criteria and Employee States; Individual-Level Customer Mistreatment - Antecedents; Organizational Policies
  • Job CharacteristicsInformal Work Environment; Individual Characteristics; Cognitive; Interpersonal; Individual-Level Customer Mistreatment - Outcomes; Affective Criteria; Job Attitudes; Emotional Exhaustion; Physical and Mental Health; Behavioral Criteria; CWB; Customer Service Performance; Citizenship Behavior; Turnover; Mechanisms Linking Individual-Level Customer Mistreatment and its Outcomes; Individual-Level Boundary Conditions; Justice-Based Moderators; Emotion-Based Moderators; Resource-Based Moderators; Service Encounter-Level Boundary Conditions
  • Moderators of the Employee States-Service Quality RelationshipModerators of the Psychological Response-Self-Regulation Impairment Relationship; Methodological Recommendations; Measurement of Constructs; Multisource Data; Longitudinal and Multilevel Design; Conclusions; References; Aggression with a Conscience: A Rational and Moral Framework for Proactive Workplace Aggression; Perpetrator Motives: A Literature Review; Aggression as Vigilantism; Aggression as a Result of Negative Emotions and Lapses in Self-Control; Aggression as a Product of the Environment; Summary
  • Rational Choice Model of Aggression
Dimensions
unknown
Extent
1 online resource (285 p.)
Form of item
online
Isbn
9781785601163
Media category
computer
Media type code
c
Specific material designation
remote
System control number
  • (CKB)3710000000421608
  • (EBL)2066696
  • (SSID)ssj0001568562
  • (PQKBManifestationID)16214815
  • (PQKBTitleCode)TC0001568562
  • (PQKBWorkID)14835391
  • (PQKB)10667637
  • (MiAaPQ)EBC2066696
  • (EXLCZ)993710000000421608
Label
Mistreatment in organizations, Vol. 13, edited by Pamela L. Perrewe, Jonathan R. B. Halbesleben, Christopher C. Rosen, (electronic resource)
Publication
Copyright
Note
Description based upon print version of record
Bibliography note
Includes bibliographical references at the end of each chapters
Carrier category
online resource
Carrier category code
cr
Content category
text
Content type code
txt
Contents
  • Front Cover; Mistreatment in Organizations; Copyright page; Contents; List of Contributors; Editorial Advisory Board; Overview; Can I Help You? Employee Prosocial Rule Breaking as a Response to Organizational Mistreatment of Customers; Prosocial Rule Breaking; Customers in the Organizational Literature; Third-Party Justice; Organizational Unfairness and Customer-Directed Prosocial Rule Breaking; Employee Characteristics; Justice Sensitivity; Moral Identity; Empathy; Customer Characteristics; Customer Similarity to the Employee; Customer's Response to Unfairness
  • Customer Contribution/Co-CreationSituational Characteristics; Workgroup Structure; Workgroup Service Climate; Supervisor Support; Conclusion; Acknowledgment; References; Customer Mistreatment: A Review of Conceptualizations and a Multilevel Theoretical Model; Conceptualizing Customer Mistreatment; Customer Mistreatment as Interactional Injustice; Customer Mistreatment as an Affective Work Event; Customer Mistreatment as a Signal of Goal Failure; Customer Mistreatment as a Resource-Depleting Event; Concluding Comments on Conceptualizations of Customer Mistreatment
  • A Multilevel Model of Customer MistreatmentService Encounter-Level Customer Mistreatment versus Individual-Level Customer Mistreatment; Service Encounter-Level Customer Mistreatment - Antecedents; Employee States as Distal Antecedents; Service Encounter Quality and Customer States as Proximal Antecedents; Service Encounter-Level Customer Mistreatment - Outcomes; Psychological Responses; Affective Criteria as Distal Outcomes; Behavioral Criteria as Distal Outcomes; Distal Criteria and Employee States; Individual-Level Customer Mistreatment - Antecedents; Organizational Policies
  • Job CharacteristicsInformal Work Environment; Individual Characteristics; Cognitive; Interpersonal; Individual-Level Customer Mistreatment - Outcomes; Affective Criteria; Job Attitudes; Emotional Exhaustion; Physical and Mental Health; Behavioral Criteria; CWB; Customer Service Performance; Citizenship Behavior; Turnover; Mechanisms Linking Individual-Level Customer Mistreatment and its Outcomes; Individual-Level Boundary Conditions; Justice-Based Moderators; Emotion-Based Moderators; Resource-Based Moderators; Service Encounter-Level Boundary Conditions
  • Moderators of the Employee States-Service Quality RelationshipModerators of the Psychological Response-Self-Regulation Impairment Relationship; Methodological Recommendations; Measurement of Constructs; Multisource Data; Longitudinal and Multilevel Design; Conclusions; References; Aggression with a Conscience: A Rational and Moral Framework for Proactive Workplace Aggression; Perpetrator Motives: A Literature Review; Aggression as Vigilantism; Aggression as a Result of Negative Emotions and Lapses in Self-Control; Aggression as a Product of the Environment; Summary
  • Rational Choice Model of Aggression
Dimensions
unknown
Extent
1 online resource (285 p.)
Form of item
online
Isbn
9781785601163
Media category
computer
Media type code
c
Specific material designation
remote
System control number
  • (CKB)3710000000421608
  • (EBL)2066696
  • (SSID)ssj0001568562
  • (PQKBManifestationID)16214815
  • (PQKBTitleCode)TC0001568562
  • (PQKBWorkID)14835391
  • (PQKB)10667637
  • (MiAaPQ)EBC2066696
  • (EXLCZ)993710000000421608

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