The Resource Prescription for excellence : leadership lessons for creating a world class customer experience from UCLA Health System

Prescription for excellence : leadership lessons for creating a world class customer experience from UCLA Health System

Label
Prescription for excellence : leadership lessons for creating a world class customer experience from UCLA Health System
Title
Prescription for excellence
Title remainder
leadership lessons for creating a world class customer experience from UCLA Health System
Creator
Subject
Genre
Language
  • eng
  • eng
Cataloging source
MiAaPQ
http://library.link/vocab/creatorName
Michelli, Joseph
Index
index present
Language note
English
LC call number
R727
LC item number
.M534 2011
Literary form
non fiction
Nature of contents
  • dictionaries
  • bibliography
NLM call number
W 19
http://library.link/vocab/subjectName
  • UCLA Healthcare
  • Hospitals, University
  • Quality of Health Care
  • Organizational Innovation
  • Patient satisfaction
  • Consumer satisfaction
  • Medical care
  • Leadership
Label
Prescription for excellence : leadership lessons for creating a world class customer experience from UCLA Health System
Instantiates
Publication
Note
Bibliographic Level Mode of Issuance: Monograph
Bibliography note
Includes bibliographical references and index
Carrier category
online resource
Carrier category code
cr
Carrier MARC source
rdacarrier
Color
multicolored
Content category
text
Content type code
txt
Content type MARC source
rdacontent
Contents
UCLA Health System experience -- Care takes vision, clarity and consistency -- Never enough care -- Setting the foundation -- Safety : science, selection and challenge -- Delivering exceptional outcomes here and now -- Quality for less and for all -- High-Value innovation -- Transformative evolution -- Service Excellence -- Sustainable success through service without bounds -- Your follow-up care plan
Dimensions
unknown
Extent
1 online resource.
Form of item
online
Isbn
9780071773904
Media category
computer
Media MARC source
rdamedia
Media type code
c
Note
AccessMedicine.
Specific material designation
remote
System control number
  • (CKB)2550000000032967
  • (SSID)ssj0000540310
  • (PQKBManifestationID)12219632
  • (PQKBTitleCode)TC0000540310
  • (PQKBWorkID)10585828
  • (PQKB)11743301
  • (MiAaPQ)EBC4658476
  • (EXLCZ)992550000000032967
Label
Prescription for excellence : leadership lessons for creating a world class customer experience from UCLA Health System
Publication
Note
Bibliographic Level Mode of Issuance: Monograph
Bibliography note
Includes bibliographical references and index
Carrier category
online resource
Carrier category code
cr
Carrier MARC source
rdacarrier
Color
multicolored
Content category
text
Content type code
txt
Content type MARC source
rdacontent
Contents
UCLA Health System experience -- Care takes vision, clarity and consistency -- Never enough care -- Setting the foundation -- Safety : science, selection and challenge -- Delivering exceptional outcomes here and now -- Quality for less and for all -- High-Value innovation -- Transformative evolution -- Service Excellence -- Sustainable success through service without bounds -- Your follow-up care plan
Dimensions
unknown
Extent
1 online resource.
Form of item
online
Isbn
9780071773904
Media category
computer
Media MARC source
rdamedia
Media type code
c
Note
AccessMedicine.
Specific material designation
remote
System control number
  • (CKB)2550000000032967
  • (SSID)ssj0000540310
  • (PQKBManifestationID)12219632
  • (PQKBTitleCode)TC0000540310
  • (PQKBWorkID)10585828
  • (PQKB)11743301
  • (MiAaPQ)EBC4658476
  • (EXLCZ)992550000000032967

Library Locations

  • Albert D. Cohen Management LibraryBorrow it
    181 Freedman Crescent, Winnipeg, MB, R3T 5V4, CA
    49.807878 -97.129961
  • Architecture/Fine Arts LibraryBorrow it
    84 Curry Place, Winnipeg, MB, CA
    49.807716 -97.136226
  • Archives and Special CollectionsBorrow it
    25 Chancellors Circle (Elizabeth Dafoe Library), Room 330, Winnipeg, MB, R3T 2N2, CA
    49.809961 -97.131878
  • Bibliothèque Alfred-Monnin (Université de Saint-Boniface)Borrow it
    200, avenue de la Cathédrale, Local 2110, Winnipeg, MB, R2H 0H7, CA
    49.888861 -97.119735
  • Bill Larson Library (Grace Hospital)Borrow it
    300 Booth Drive, G-227, Winnipeg, MB, R3J 3M7, CA
    49.882400 -97.276436
  • Carolyn Sifton - Helene Fuld Library (St. Boniface General Hospital)Borrow it
    409 Tache Avenue, Winnipeg, MB, R2H 2A6, CA
    49.883388 -97.126050
  • Concordia Hospital LibraryBorrow it
    1095 Concordia Avenue, Winnipeg, MB, R2K 3S8, CA
    49.913252 -97.064683
  • Donald W. Craik Engineering LibraryBorrow it
    75B Chancellors Circle (Engineering Building E3), Room 361, Winnipeg, MB, R3T 2N2, CA
    49.809053 -97.133292
  • E.K. Williams Law LibraryBorrow it
    224 Dysart Road, Winnipeg, MB, R3T 5V4, CA
    49.811829 -97.131017
  • Eckhardt-Gramatté Music LibraryBorrow it
    136 Dafoe Road (Taché Arts Complex), Room 257, Winnipeg, MB, R3T 2N2, CA
    49.807964 -97.132222
  • Elizabeth Dafoe LibraryBorrow it
    25 Chancellors Circle, Winnipeg, MB, R3T 2N2, CA
    49.809961 -97.131878
  • Fr. H. Drake Library (St. Paul's College)Borrow it
    70 Dysart Road, Winnipeg, MB, R3T 2M6, CA
    49.810605 -97.138184
  • J.W. Crane Memorial Library (Deer Lodge Centre)Borrow it
    2109 Portage Avenue, Winnipeg, MB, R3J 0L3, CA
    49.878000 -97.235520
  • Libraries Annex (not open to the public; please see web page for details)Borrow it
    25 Chancellors Circle (in the Elizabeth Dafoe Library), Winnipeg, MB, R3T 2N2, CA
    49.809961 -97.131878
  • Neil John Maclean Health Sciences LibraryBorrow it
    727 McDermot Avenue (Brodie Centre), 200 Level, Winnipeg, MB, R3E 3P5, CA
    49.903563 -97.160554
  • Sciences and Technology LibraryBorrow it
    186 Dysart Road, Winnipeg, MB, R3T 2M8, CA
    49.811526 -97.133257
  • Seven Oaks General Hospital LibraryBorrow it
    2300 McPhillips Street, Winnipeg, MB, R2V 3M3, CA
    49.955177 -97.148865
  • Sister St. Odilon Library (Misericordia Health Centre)Borrow it
    99 Cornish Avenue, Winnipeg, MB, R3C 1A2, CA
    49.879592 -97.160425
  • St. John's College LibraryBorrow it
    92 Dysart Road, Winnipeg, MB, R3T 2M5, CA
    49.811242 -97.137156
  • Victoria General Hospital LibraryBorrow it
    2340 Pembina Highway, Winnipeg, MB, R3T 2E8, CA
    49.806755 -97.152739
  • William R Newman Library (Agriculture)Borrow it
    66 Dafoe Road, Winnipeg, MB, R3T 2R3, CA
    49.806936 -97.135525
Processing Feedback ...