The Resource The language of service encounters : a pragmatic-discursive approach, J. César Félix-Brasdefer, Indiana University, USA

The language of service encounters : a pragmatic-discursive approach, J. César Félix-Brasdefer, Indiana University, USA

Label
The language of service encounters : a pragmatic-discursive approach
Title
The language of service encounters
Title remainder
a pragmatic-discursive approach
Statement of responsibility
J. César Félix-Brasdefer, Indiana University, USA
Creator
Author
Subject
Language
eng
Summary
"Service encounters are ubiquitous in social interaction. We buy food and everyday items in supermarkets, convenience stores, or markets; we purchase merchandise in department stores; or we request information at a visitor information center. This book offers a comprehensive account of service encounters in commercial and non-commercial settings. Grounded in naturally occurring face-to-face interactions and drawing on a pragmatic-discursive approach, J. Cesar Felix-Brasdefer sets out a framework for the analysis of transactional and relational talk in various contexts in the United States and Mexico. This book investigates cross-cultural and intra-lingual pragmatic variation during the negotiation of service. The author provides a broad review of research on service encounters to date, and analyzes characteristics of sales transactions, such as participants' roles, pragmatic and discourse functions of relational talk and address forms, the realization of politeness, and changes in alignment from transactional to relational talk"--
Assigning source
Provided by publisher
Cataloging source
DLC
http://library.link/vocab/creatorName
Félix-Brasdefer, J. César
Dewey number
306.44097
Illustrations
illustrations
Index
index present
LC call number
P120.E27
LC item number
F45 2015
Literary form
non fiction
Nature of contents
bibliography
http://library.link/vocab/subjectName
  • Language and languages
  • Sociolinguistics
  • Sociolinguistics
  • Language and culture
  • Language and culture
  • Communication, International
  • LANGUAGE ARTS & DISCIPLINES / Linguistics / General
  • Communication, International
  • Language and culture
  • Language and languages
  • Sociolinguistics
  • Mexico
  • United States
  • Soziolinguistik
  • Konversationsanalyse
  • Kommunikation
  • Verkauf
  • Marktplatz
  • Englisch
  • Mexiko
  • USA
Label
The language of service encounters : a pragmatic-discursive approach, J. César Félix-Brasdefer, Indiana University, USA
Link
http://assets.cambridge.org/97811070/35829/cover/9781107035829.jpg
Instantiates
Publication
Bibliography note
Includes bibliographical references and index
Carrier category
volume
Carrier category code
nc
Carrier MARC source
rdacarrier
Content category
text
Content type code
txt
Content type MARC source
rdacontent
Contents
Introduction -- 1. Approaches to service encounters: a pragmatic-discursive analysis of social action -- 2. Service encounters in commercial and non-commercial settings -- 3. Cross-cultural service encounters: negotiating service in the United States and Mexico -- 4. Intra-lingual pragmatic variation in service encounters -- 5. Negotiating service in Mexican markets -- 6. Intracultural service encounters at a US visitor information center -- 7. Relational talk and the negotiation of face in service encounters -- 8. Forms of address and politeness in service encounters -- 9. Conclusions
Dimensions
24 cm
Extent
xvii, 276 pages
Isbn
9781107035829
Isbn Type
(hardback)
Lccn
2014041757
Media category
unmediated
Media MARC source
rdamedia
Media type code
n
Other physical details
illustrations
System control number
  • (OCoLC)895500746
  • (OCoLC)ocn895500746
Label
The language of service encounters : a pragmatic-discursive approach, J. César Félix-Brasdefer, Indiana University, USA
Link
http://assets.cambridge.org/97811070/35829/cover/9781107035829.jpg
Publication
Bibliography note
Includes bibliographical references and index
Carrier category
volume
Carrier category code
nc
Carrier MARC source
rdacarrier
Content category
text
Content type code
txt
Content type MARC source
rdacontent
Contents
Introduction -- 1. Approaches to service encounters: a pragmatic-discursive analysis of social action -- 2. Service encounters in commercial and non-commercial settings -- 3. Cross-cultural service encounters: negotiating service in the United States and Mexico -- 4. Intra-lingual pragmatic variation in service encounters -- 5. Negotiating service in Mexican markets -- 6. Intracultural service encounters at a US visitor information center -- 7. Relational talk and the negotiation of face in service encounters -- 8. Forms of address and politeness in service encounters -- 9. Conclusions
Dimensions
24 cm
Extent
xvii, 276 pages
Isbn
9781107035829
Isbn Type
(hardback)
Lccn
2014041757
Media category
unmediated
Media MARC source
rdamedia
Media type code
n
Other physical details
illustrations
System control number
  • (OCoLC)895500746
  • (OCoLC)ocn895500746

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